Quang Tran, IT Client Support Analyst, Sr.

Email: qtran3@lsuhsc.edu
Phone: (504) 568-5514
Office: Room 642 in the Nursing/Allied Health Building

Marilyn Viverito, IT Client Support Analyst, Sr.

Email: mviver@lsuhsc.edu
Phone: (504) 556-3490
Office: Room 229 in the HDC Building

Ryan Ramsey, IT Client Support Analyst

Email: rramse@lsuhsc.edu
Phone: (504) 556-3410
Office: Room 404 in the HDC Building

IT Support Group Email: ahnopcsupport@lsuhsc.edu
New Orleans Campus Helpdesk: (504) 568-HELP

Request IT Assistance:

• Solutions Service Request

Frequently Asked Questions:

• Frequently Asked Questions

Password Help:

• Password Policy
• Change Password
• Change Security Questions

Adobe for Faculty:

• Adobe Sign Instructions
• Adobe Sign Timestamp Instructions
• Adobe Stock Photo for Faculty and Staff

Citrix:

• Citrix Storefront Instructions

Digital Signage:

• Digital Signage Guidelines

Email:

• Outlook for Android
• Outlook for iOS
• Email Archiving (Archive LSUHSC)

IT Student Orientation:

• IT Orientation
• SAHP Computer Orientation (Windows PC)
• SAHP Computer Orientation (Mac)
• Multi-Factor Authentication

Lockdown Browser:

• Lockdown browser download

Microsoft:

• Microsoft Teams
• Microsoft Teams training videos
• Office 365 Instructions
• OneDrive Instructions

Moodle:

• Moodle Documentation
• Moodle Exam Checklist
• Moodle Archive (prior to version 2.5)
• Moodle Archive (version 2.5 and above)

Mobile Device Setup:

• Setting up your mobile devices

Printing:

• PayPaw Printing Instruction
• HP Printer Drivers for Mac

Realstatistics Software:

• Real Statistics MAC
• Real Statistics PC

Self Service Guides:

• Employee Self-Service Guide
• Student Self-Service Guide
• Faculty Self-Service Guide

Turnitin:

• Turnitin PowerPoint Presentation
• TurnItIn Submission Procedure

TurningPoint:

• TurningPoint Instructions

Web & Network:

• Clearing Browser Cache
• Wireless Instructions
• Mapping P: drive for MAC

Zoom:

• Zoom Instructions